Frequently Asked Questions

Is the website trustworthy?

Yes! We operate using one of the most secure e-commerce platforms and ensure all transactions are protected by the SSL (Secure Socket Layer) protocol. This encryption technology safeguards all personal and payment information, as required by law for online stores.

Why do products take 1 to 9 weeks to arrive?

We aim to offer high-quality products at competitive prices within the UK market. To achieve this, we partner with suppliers from overseas (North America, Europe, and Asia).
When a new order is placed on our website, it is sent to our suppliers, who ship the product directly to your address.

Do all orders come with a tracking number?

Yes, we value transparency. All products are shipped with internationally valid tracking numbers so you can monitor the progress of your order.

When will I receive my tracking number?

Our suppliers (manufacturers of the products) typically take 5 to 10 business days to ship the item and provide the tracking number.
If you have not received your tracking information after this period, please contact us so we can assist you.

Will I be charged customs fees in the UK?

Goods imported into the UK are subject to customs and import regulations:

• Orders valued at £135 or less: Import VAT is generally prepaid and included at checkout, so no additional fees should apply.
• Orders over £135: VAT (20%) and potential customs duties may apply. These charges are determined by HM Revenue & Customs (HMRC) based on the item’s value and category.

If you are charged customs fees, please contact us for guidance on how to minimise or dispute these charges with HMRC. However, if the fees are unavoidable, they are the sole responsibility of the customer.

Are all products shipped internationally?

No, some products are shipped from places abroad, such as China or the United States, and some products are shipped from the UK itself

If you have further questions, feel free to reach out to our support team!